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MedGrade Return Policy and Contact Information
Contact MedGrade (toll free) at 877-633-7873 or e-mail your Return Request to info@MedGrade.com. Be prepared to supply customer name, contact information, and product information in order for us to process your return.
We will assign you an RMA number (return merchandise authorization) number if your product is eligible for return.
MedGrade does not accept returns with out a MedGrade RMA number.
Guidelines & Return Procedures:
- Original product must be returned in original condition, free of damages or alterations.
- Customer is responsible for shipping product back in the original packaging. The RMA or Return Authorization # should be referenced on the shipping label.
- All original components, accessories, manuals, etc., received with the product must accompany the product shipped back to MedGrade.
- Return Products must be shipped back to MedGrade Freight Prepaid. Collect shipments will not be accepted.
- In some cases we will send a replacement product prior to receiving your return product. If this is the case you will be invoiced for replacement product and a credit will be applied after MedGrade acceptance of the return product.
- Return authorization numbers expire after 30 days.
- A Re-Stocking fee may apply to your return.
Back to Customer Service
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